iPCA
Interactive Pre-Call Announcement (i-PCA) is an innovative product that enables upselling/cross-selling, customer retention and advert insertion in real time on outgoing customer calls for prepaid and post-paid users
- Plays dynamic voice prompt once user attempts a voice call
- Advance business logics, like play PCA for a specific time a day, etc.
- Multiple scenarios based pre-recorded PCA messages
- Capability to Warm transfer calls to customer care.
- Integration with operator CRM platform for better targeting/context
Features
- Plays dynamic voice prompt once user attempts a voice call, reduces customer care and call center cost.
- Capability to warm transfer calls to customer care desks, user can also get the call charges detail.
- Telco pre-paid customer can benefit from iPCA product by simply listening to an advert.
- Ease of use is achieved by making the service as an Opt-in service where in the user just needs to Opt-in once
- Counters for Daily Announcement enables max announcements to be served per day
